Stubhub or Flubhub? Millennial Marketing Customer Service Lessons

Two days ago the story of lifetime Laker?s fan, Jesse Sandler, loosing his Stubhub tickets to Kobe Bryant?s last home game went viral. Stubhub, the popular ticket resell website, has jumped into major damage control mode in order to right its wrong. Unfortunately, it might be too late for the ticketing giant.